Permissions & Troubleshooting

Camera, mic, sound, and fixes for when something won't load.

8 articles

Why does it ask for camera, microphone, and motion access? Each permission powers a core part of the experience. Without camera access the AR experience can't run; if you'd rather only type, you can, but you won't have a voice conversation without the microphone. My camera isn't working or the AR won't start This is almost always a camera-permission issue. Try these in order: My microphone isn't working / it can't hear me Check microphone permission and your phone's sound settings: On iPhone it keeps asking about "Motion & Orientation" That's expected. THN uses motion/orientation to keep your AI Friend anchored in your room (and for the room-scanning activity). Tap Allow when asked. If you declined earlier, you may need to reload the page to be asked again. I can't hear my AI Friend / there's no sound Sound is usually a mute or audio-unlock issue: My AI Friend isn't showing up, is behind me, or is in the wrong spot This is usually an anchoring/orientation hiccup. Try this: My AI Friend looks too big, too small, or too far away Tap Reset Position (bottom center) while pointing your phone at your floor. It re-measures the space and places your Friend at the right spot and size. Nothing loads or my browser isn't supported Open the link in Safari on iPhone or Chrome on Android. Those are the supported browsers. Other browsers, or an in-app browser inside another app, will show a prompt to switch.

Other topics

Getting Started 7 Using Your AI Friend 11 Privacy & Data 6 Memory 5 Accounts & Plans 8 Safety & Languages 7 Creators 9